Frequently asked questions

Yes. It is handled by our payment partner via a secure, encrypted flow. Staylo never keeps your card details.

At the time of booking, unless the chosen offer states otherwise (some "pay at the property" rooms). The amount charged matches the price shown at purchase.

No. As on most booking sites, the city tax, where applicable, is shown separately and paid directly to the hotel on site.

It depends on the room's conditions: refundable (with a free-cancellation deadline) or non-refundable. These are shown before purchase and recalled under "My bookings", where you can start the cancellation.

For a refundable offer cancelled before the deadline: yes, in full. After that date, or for a non-refundable offer, an amount may be withheld according to the conditions shown at booking.

Directly changing dates isn't always possible depending on the property. Usually you must cancel (if the offer allows) and rebook. Contact us at contact@staylo.fr for guidance.

The price is displayed and charged in the currency shown at booking (euro by default for France).

By email at contact@staylo.fr. For a booking-related request, include your reference number.